Job Description:

The Business Associate - Client Services will be involved in client interaction. Thus, the position is challenging and is ideal for those interested in continual learning and selfdevelopment in the work role.

We are looking for candidates who would enjoy working in a challenging environment and interacting with professionals on an international level, who have the enthusiasm and ambition to be part of a Client Servicing team that delivers high-quality services, and who want to be part of an organization where technology is the core of everything that is done.

Contract Period:

1 to 3 years

Key Responsibility:

• Address client queries and resolve client feedback
• Provide guidance and information as per client requirements
• Customer relationship management (CRM)– assist CRM team in various CRM initiatives
• Handling client queries via phone & emails (incoming & outgoing)
• Identify potential clients and convert them to increase sales
• Provide advice on positioning, marketing, and development of our services from the perspective of Japanese cultural acceptance
• Play an active role in not only meeting but also exceeding client satisfaction

Prerequisites/Key Characteristics and Skills required:

• Should have at least a bachelor’s degree in any field
• 0–3 years of experience in the service industry, in a role that requiring regular client interaction (Client Servicing/Marketing/CRM/PR functions preferred)
• Native Japanese with basic English and Japanese writing skills
• Multitasking and flexibility to work across various projects based on client requirement
• Eagerness to work in a multicultural/team environment