Opportunities For Expats

Job Title:
Business Associate, Client Services, Japan
Job Location: Mumbai, Goregaon (India)
Job Description:

The Business Associate - Client Services will be involved in client interaction. Thus, the position is challenging and is ideal for those interested in continual learning and selfdevelopment in the work role.

We are looking for candidates who would enjoy working in a challenging environment and interacting with professionals on an international level, who have the enthusiasm and ambition to be part of a Client Servicing team that delivers high-quality services, and who want to be part of an organization where technology is the core of everything that is done.

Contract Period:

1 to 3 years

Key Responsibility:
  • Address client queries and resolve client feedback
  • Provide guidance and information as per client requirements
  • Customer relationship management (CRM)– assist CRM team in various CRM initiatives
  • Handling client queries via phone & emails (incoming & outgoing)
  • Identify potential clients and convert them to increase sales
  • Provide advice on positioning, marketing, and development of our services from the perspective of Japanese cultural acceptance
  • Play an active role in not only meeting but also exceeding client satisfaction
Prerequisites/Key Characteristics and Skills required:
  • Should have at least a bachelor’s degree in any field
  • 0–3 years of experience in the service industry, in a role that requiring regular client interaction (Client Servicing/Marketing/CRM/PR functions preferred)
  • Native Japanese with basic English and Japanese writing skills
  • Multitasking and flexibility to work across various projects based on client requirement
  • Eagerness to work in a multicultural/team environment
Interview Process:
  • Three rounds of interview –HR /Operations Head /Final round with HR
  • Step I: Shortlisted candidates are sent the pre-interview form
  • Step II: On receiving the completed pre-interview form, a telephonic interview is scheduled with HR
  • Step III: A language test is administered to analyze English and Japanese written skills
  • Step IV: A telephonic interview is scheduled with the Operations Head
  • Step V: A final interview is scheduled with the HR Head / CEO Japan Office Interviews may take place via Skype or Telephone
How to apply:

To apply, please e-mail your resume/bio-data and a Cover letter to expatjoinus@crimsoni.com

Japan office address:

Crimson Interactive K.K.
4th Daini-Denpa Building,
2-14-10 Soto-Kanda, Chiyoda-ku,
Tokyo, 101-0021, Japan
Phone: +81-3-5050-5374

India office address:

Crimson Interactive Pvt. Ltd
1001, 10th Floor,
Techniplex - II, Veer Savarkar Flyover, S. V. Road,
Goregaon (West), Mumbai - 400062, India
Phone: +91-22-6193 5075/76/78

Contact Person in India: Team Human Resources - expatjoinus@crimsoni.com

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