Opportunities For Expats

Job Title:
Manager - Client Servicing, Japan
Job Location: Mumbai, Goregaon (India)
Job Description:

The Business Associate - Client Services will be involved in client interaction. Thus, the position is challenging and is ideal for those interested in continual learning and selfdevelopment in the work role.

We are looking for candidates who would enjoy working in a challenging environment and interacting with professionals on an international level, who have the enthusiasm and ambition to be part of a Client Servicing team that delivers high-quality services, and who want to be part of an organization where technology is the core of everything that is done.

Contract Period:

3 years

Key Responsibility:
  • Day to Day client engagement activities (Through Phone and Emails)
  • Manage Japanese employees in the team strength of 7 to 8 members
  • Handle team grievances and support team in improving performance
  • Allocate daily work and assign task to the team members
  • Identifying Future Prospective B2B clients from daily communication and data analysis.
  • Performing Root Cause analysis on client issues and suggest process improvements(Kaizen)
  • Handle client query escalations
  • Work closely with B2B clients to handle queries
Prerequisites/Key Characteristics and Skills required:
  • Communication skills both verbal and written (Japanese)
  • Knowledge of Japanese customers and business etiquettes
  • Should have knowledge of Japanese business email writing skills
  • English to Japanese and Japanese to English translation skills
  • Prior experience in customer service profile. Added advantage if candidate has exposure of handling client escalations and complaints.
  • Must have demonstrated Problem-Solving experience
  • Ability to manage time and scheduling skills
  • Ability of multi-task and coordinate with other departments for meeting client deliverables.
Interview Process:
  • Three rounds of interview –HR /Operations Head /Final round with HR
  • Step I: Shortlisted candidates are sent the pre-interview form
  • Step II: On receiving the completed pre-interview form, a telephonic interview is scheduled with HR
  • Step III: A language test is administered to analyze English and Japanese written skills
  • Step IV: A telephonic interview is scheduled with the Operations Head
  • Step V: A final interview is scheduled with the HR Head / CEO Japan Office Interviews may take place via Skype or Telephone
How to apply:

To apply, please e-mail your resume/bio-data and a Cover letter to expatjoinus@crimsoni.com

Japan office address:

Crimson Interactive K.K.
4th Daini-Denpa Building,
2-14-10 Soto-Kanda, Chiyoda-ku,
Tokyo, 101-0021, Japan
Phone: +81-3-5050-5374

India office address:

Crimson Interactive Pvt. Ltd
1001, 10th Floor,
Techniplex - II, Veer Savarkar Flyover, S. V. Road,
Goregaon (West), Mumbai - 400062, India
Phone: +91-22-6193 5075/76/78

Contact Person in India: Team Human Resources - expatjoinus@crimsoni.com

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